NOVARA specializes in premium sterling silver jewelry. All our pieces are crafted from 925 sterling silver, which contains 92.5% pure silver. We also use high quality gemstones, pearls, and diamonds in our designs.
Are your diamonds and gemstones authentic?
Yes, all diamonds and gemstones used in NOVARA jewelry are 100% authentic and natural. Each piece comes with a certificate of authenticity, and our diamonds are ethically sourced.
Do you offer custom or personalized jewelry?
Currently, we offer a curated collection of premium designs. For custom requests or personalization inquiries, please contact our customer service team who can discuss available options.
What is the difference between your jewelry collections?
Each NOVARA collection represents a unique design philosophy and style. Our collections vary in terms of design complexity, gemstone selection, and craftsmanship techniques, allowing you to find pieces that match your personal style.
What is rhodium plating and do you use it?
Rhodium plating is a process where a thin layer of rhodium (a precious metal) is applied to silver jewelry to enhance its shine and prevent tarnishing. Yes, many of our premium pieces feature rhodium plating for superior durability and brilliance.
Ordering and Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI payments, net banking, and Cash on Delivery (COD) across India.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and secure payment gateways to protect your financial information. Your payment details are never stored on our servers.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placing them, provided they haven't been processed for shipping. Please contact our customer service immediately for assistance.
Shipping and Delivery
Do you ship internationally?
Currently, NOVARA ships only within India. We're working on expanding our international shipping capabilities. Please subscribe to our newsletter for updates on international shipping.
How long does delivery take?
Delivery typically takes 2-3 business days for Tier 1 cities, 3-5 days for Tier 2 cities, and 3-7 days for Tier 3 cities. All orders are dispatched from our Delhi warehouse
Is shipping free?
Yes, NOVARA offers free shipping across India for all orders. There are no minimum order requirements for free shipping.
Returns and Exchanges
What is your return policy?
We offer a 7-day return policy from the date of delivery. Items must be in original condition with all tags and packaging intact.
How do I initiate a return or exchange?
Contact our customer service team or visit our Returns & Exchanges page. Provide your order number and reason for return. We'll guide you through the process.
Are there any items that cannot be returned?
Personalized or custom-made jewelry, pierced earrings (for hygiene reasons), and items damaged due to misuse cannot be returned.
Quality and Care
How do you ensure the quality of your jewelry?
Every NOVARA piece undergoes rigorous quality control checks including metal purity testing, gemstone authentication, and craftsmanship inspection before packaging.
Do you provide certificates of authenticity?
Yes, all diamond and precious gemstone jewelry comes with certificates of authenticity from recognized gemological institutes, detailing the specifications and quality of the stones.
What warranty do you provide on your jewelry?
We provide a 1-year warranty against manufacturing defects. This covers issues like stone loosening, clasp malfunction, or metal defects under normal wear conditions.
Still Have Questions?
Our customer service team is here to help with personalized assistance.
